DROPZONE LOGISTICS SERVICES undertakes to provide a guarantee of compensation of your article in package for specified loss or damage in transit in return for payment of a specified one time premium, so as to cover the risks of the customer pertaining to the article. This is not third-party insurance rather DROPZONE LOGISTICS SERVICES is taking the responsibility of the article up to a certain amount.
DROPZONE LOGISTICS SERVICES will be liable to compensate up to Rs. 15000 INR of the article in package and if the customer opts for the same, then the customer will have to pay an additional 1.5% of the amount for declared value. In case of customer claims for the damages or losses in transit, DROPZONE will conduct thorough investigations and if found factual the DROPZONE LOGISTICS SERVICES will compensate the applicable claimed amount.
Information concerning losses or damages must be examined and verified in a prescribed way. The claim settlement will be on the basis of the investigation of the damages or losses occurred.
Entire claim process may take 7 to 10 working days from the date of claim filed by customer.

Following notes are provided to guide customer through the claim procedure of :

1. Submission of Claim by the Customer –
Submit claim form linked with booking id in DROPZONE mobile application or send email at support@dropzone.co.in within 24 hours of package delivered.

2. Checking the Evidence of loss –
DROPZONE LOGISTICS SERVICES will examine the damages based on photographic evidence of the loss occurred. Physical inspection of damaged article may be required in some cases.

3. Decision -
If found factual or the damages are as per liability transfer policy, customer will be compensated
a. Full claimed amount in case of article is irreparable.
b. Repairing cost or full claimed amount, whichever is less in case of article is repairable.

Changes to Liability Transfer Policy:
DROPZONE LOGISTICS SERVICES may update our liability transfer policy from time to time. Thus, DROPZONE LOGISTICS SERVICES advise you to review this page periodically for any changes. It will be notified to you in case of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.