1.1: Standard Delivery - Same day within 6 hours from booking.
1.2: Express Delivery - Package pickup in 45 minutes of booking + 7 minutes per KM to travel to drop point.
1.3: Scheduled Delivery - Pickup and drop can be scheduled same day as per your convenience.
1.4: Mid-Night Delivery - Delivery between 11:30 PM - 12:00 AM. A good option for sending gifts/cakes to your loved ones on their Birthday or anniversary.

Yes, as per the policy we do not take anonymous bookings. However, your information will not be shared with anyone else except the receiver.

You can book your delivery through any of these modes
3.1: Mobile app DropZone
3.2: Call at customer care

You can opt for any of the payment method while booking
4.1: Online Payment (Net Banking, Debit Card, Credit Card, Paytm)
4.2: CaP (Cash at Pickup)

You can pay at the time of booking (online payment) or at the time of pickup (CaP-Cash at Pickup).

Yes, Exact amount will be charged if opt for online payment and if you go for CaP, you will be charged additional cash handling charges which is next Rs 10 denomination of the bill.

We want to encourage the Digital payment and to align us with Digital India programme of Government of India with a vision to transform India into a digitally empowered society and knowledge economy. Also, having exact change of bill amount is a challenge for Delivery champions and customer. So, the bill for CaP are rounding off to next Rs 10 denomination.

No, as per the policy we inform receiver in well advance to make sure delivery should happen at delivery address.

No, as per the policy we do not take anonymous bookings.

Liquor, Arms and ammunition, Jewellery, Cash, Chemical, illegal drugs, any item which is restricted to carry as per State's law.

11.1: Standard, Express, and Scheduled Delivery - 08:00 am to 10:00 pm
11.2: Mid-night delivery - 08:00 am to 12:00 am

We are committed to provide you the hustle free and safe delivery of your package. Also, our Delivery Champions are well trained and instructed for safe driving to ensure no damage to the package. In worst case if your package is lost or damaged and you have opted for insurance, we are liable to pay you the insured value after thorough investigation.

We provide insurance of your package up to Rs 15000. You need to opt for Insurance and declare package value at the time of booking.

Yes, you will be charged 1.5% of insured value of the package.

At the time of pickup our system will generate an OTP, which will be sent to sender and receiver both via SMS. Receiver will have to share the correct OTP with delivery champion. Package will not be handed over until correct OTP provided by receiver.

You will be notified at all delivery status change through SMS and in-app notifications.

Yes, booking can be done in up to 2 days advance.

Yes, we have a large range of gifts and various flavours of cakes. Which can be ordered online and schedule the drop.

Cakes, Flowers, Gifts, Chocolates.

20.1: Standard Delivery - 04:00 pm
20.2: Scheduled delivery - 05:00 pm
20.3: Express Delivery - 07:00 pm
20.4: Mid-night delivery - 07:00 pm

21.1: Standard Delivery - 04:00 pm for delivery by 09:00 pm
21.2: Scheduled Delivery - 04:00 pm for delivery in slot of 08:00-09:00 pm
21.3: Mid-Night Delivery - 04:00 pm for delivery at mid-night

Yes, any order can be cancelled anytime. However, refund will be depending on when you cancel the order.

Sno. Product Timeline Order Type Refud
1 Cake, Flowers and Gifts Order cancelled within 30 minutes of placing order Same Day Delivery 100%
2 Cake, Flowers and Gifts Order cancelled after 30 minutes of placing order and before 2 hour of scheduled Delivery time Same Day Delivery 50%
3 Cake, Flowers and Gifts Order cancelled in last 2 hour of delivery Same Day Delivery 0%
4 Cake, Flowers and Gifts Order cancelled within 30 minutes of placing order Advance Booking 100%
5 Cake, Flowers and Gifts Order cancelled after 30 minutes of placing order and 6 hours before delivery time Advance Booking 80%
6 Cake, Flowers and Gifts Order cancelled after hours of placing order and before 1 hour of scheduled Delivery time Advance Booking 20%
7 Cake, Flowers and Gifts Order cancelled in last 1 hour of delivery Advance Booking 0%
8 Customize Gifts Order cancelled 6 hours before delivery time Advance Booking 100%
9 Customize Gifts Order cancelled after 6 hours of placing order Advance Booking 0%

Yes, any order can be cancelled anytime. However, refund will be depending on when you cancel the order.

Sno. Product Event Refund
1 Delivery Before package pickup 100%
2 Delivery After package pickup 0%

You can reach us at our customer care number or write us at support@dropzone.co.in

If you have many packets to get delivered for example marriage invitation cards or sweets to your friends on a festival. You need not to worry about deliveries and can offload this work to us.

Raise a request in mobile app for bulk delivery quotation or call us at our customer care number or write us at info@dropzone.co.in. Our sales representative will contact you to understand requirement and to offer the best quotation for the service.

Please refer Tariff details.